Ibas Gambling Dispute Resolution

  

IBAS is a free to use, independent body which provides informed and impartial adjudications on disputes between gambling operators and their customers. Although their decisions are not legally binding on customers, decisions made by the IBAS adjudication panel are binding on registered gambling operators up to a maximum of £10,000. This email will outline the full details of your dispute or complaint, and will include a unique reference number that must be quoted when submitting a dispute or complaint with IBAS. You can then submit your dispute or complaint to IBAS here. You may also use the European Commission’s Online Dispute Resolution platform (available here) as an. The Independent Betting Adjudication Service (IBAS) is an Alternative Dispute Resolution (ADR) service, approved by the Gambling Commission to provide informed and impartial adjudications on disputes that arise between licensed gambling operators and their customers, after the customer has completed the.

Ibas gambling dispute resolution meaning

The International Betting Integrity Association (IBIA), the Independent Betting Adjudication Service (IBAS) and the eCommerce and Online Gaming Regulation Authority (eCOGRA) have teamed up to agree to a new dispute resolution procedure.

  • You can contact IBAS through the website www.ibas-uk.com, via email at adjudication@ibas-uk.co.uk, or by telephone + 5883. For any referral to the ADR, the decision made will be final. The ADR is committed to respond within twenty (20) days from the date on which the player has expressed to the operator the fact that the dispute was.
  • IBAS is a third party organisation offering independent adjudication in relation to betting and gaming disputes. IBAS will not charge you for use of their service. To raise your dispute or complaint with IBAS, you will need to request a Deadlock Email from our Escalation Management Team.

The new procedure means that if winnings are not paid due to a sporting event being under investigation, the IBIA will seek updates on these cases twice a year. Operators will then be able to communicate these updates to customers within the same timeframe.

The IBIA said that the previous process, in which consumers have had to request updates “on their claims on a piecemeal basis,” took up a great deal of time and effort, and the new model should be easier and more streamlined.

“The approach is aimed at improving information sharing on the status of suspended accounts linked to potential match-fixing,” Khalid Ali, CEO of the International Betting Integrity Association, said. “Sports have been supportive, which is vital as the process relies on feedback on their investigations.

“IBIA members want to do all they can to stop corrupters from benefiting financially and will continue to suspend accounts where appropriate. However, it is recognised that not all suspicious betting is corrupt and that innocent consumers should not be penalised.”

Richard Hayler, Managing Director of IBAS, said the system should make things much easier for alternative dispute resolution providers, who previously were often left in situations where they could not provide any useful advice to consumers.

Ibas Gambling Dispute Resolution Definition

Hayler said: “We welcome this considered and proportionate response to a problem that IBAS had raised with the IBIA. We are optimistic that the system will alleviate some of the difficulties previously caused where customer accounts and balances have been suspended – or bets left unsettled – for indeterminate periods, during which ADR [alternative dispute resolution] providers could offer no practical advice or information to claimants.

“The solution developed by the IBIA will expedite this process. It will reassure our adjudicators that important investigations remain active and encourage operators and those investigating to review whether every bet on a suspicious event needs to be treated the same way. It showcases both the benefits of ADR providing feedback to the industry and the ability of collaborative work to deliver practical service improvements.”

Tex Rees, director of eCOGRA, also said the collaborative approach between the three bodies allowed for a more successful result than one organisation working alone.

Ibas Gambling Dispute Resolution Meaning

Rees added: “These initiatives have been much needed and provide clarity and consistency for consumers and operators alike. We appreciate the collaborative and inclusive approach the IBIA has taken, which demonstrates what can be achieved when the industry works together to provide practical solutions and raise standards.”

The new process came into effect at the start of 2020 in the UK and will be monitored to see if it can be implemented in other markets.

IBAS adjudicates on disputes from a wide range of licensed gambling operators. We consider betting disputes from online bookmakers, betting shops, greyhound racecourses and sports stadia. We also adjudicate on disputes from customers of Adult Gaming Centres, bingo clubs, online casinos, lotteries and other gambling venues. To check whether the company you are in dispute with is registered with IBAS, click here to view our directory of registered operators. Every British-licensed gambling operator is required to have an independent dispute resolution service in place, so you can check with the company you are in dispute with to see which other ADR (alternative dispute resolution) service they have appointed.

Ibas Gambling Dispute Resolution Template

In this section of the site we refer to a number of example topics that are sometimes at the heart of disputes our Adjudication Panel will be reviewing and explain the type of factors that will be taken into consideration by the panellists when adjudicating on each type of dispute.

Ibas Gambling Dispute Resolution Agreement

Do not be concerned if the subject matter of your dispute does not feature in this section. Our panellists consider a wide range of different disputes; these are just examples of the more frequently occurring types.